Visitor Information

OPENING TIMES

Open 10am-5pm Tuesday-Sunday. Closed on Mondays (apart from Bank Holidays).

The Natural History Museum will close at 4pm on New Year's Eve. The museum will be closed on 24, 25 and 26 December, and 1 January.

Last entry to the museum is 30 minutes before closing time.

If you require any information for your visit, please contact us.

Buggies are not permitted in the museum. There is a designated buggy park provided, and a ramp allowing disabled access.

Trained Assistance dogs welcome.

Please note: Due to unforeseen circumstances, there may be rare occasions when we cannot open the museum as advertised. If you are making a special journey please check before visiting.

THE BUTTERFLY HOUSE

Come and see a range of neo-tropical butterflies from South America, plus our new puparium where the pupae can transform.

The 2019 butterfly season has begun! There are now many pupae growing in the puparium and a few butterflies are already on the wing.

Please note: The Butterfly House will close at dusk during the winter period.

SHOP

A full range of products are available in our museum shop for all ages, but particularly for young people.

ADMISSION

The museum is free entry to all.

Children aged under 13 must be accompanied by an adult at all times.

Please note there is a working beehive on site so if you're allergic to bee stings please bring your own treatment/epipens as none are kept at the museum.

INFORMATION FOR VISITORS WITH MOBILITY IMPAIRMENTS

The ground floor can be accessed by a ramp. In the unlikely event of the Museum being evacuated and the ramp being unavailable, visitors would have to descend using staircases.

Due to fire and safety procedures, visitors with a mobility impairment who cannot use the staircases are limited to two visitors at any time. To facilitate your visit we have an Evac+Chair as well as a trained member of staff available. The visitor should be able to transfer themselves, or with the help of a carer, to the Evac+Chair and also not exceed 23 stone (146KG) in weight.

If you have a condition that might restrict your ability to use the stairs in an emergency please mention this in confidence to a member of staff at the reception desk at the start of your visit. Arrangements can then be put in hand to ensure your speedy and safe evacuation should such an emergency occur.

We recommend that all visitors with mobility impairments contact the Museum on 023 92 815 276  in advance to avoid disappointment.

The buggy park contains lockable storage facilities. The lockers require a £1 coin or trolley token to operate, which you get back when returning they key.

VOLUNTEERING

To discover the volunteering options available at Cumberland House Natural History Museum, please click here.

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